100% Money Back Guarantee Policy

Please read closely.

All of Quicksilver Entertainment's services and goods come with a money back guarantee. This guarantee does not apply to anything considered to not be 'magic entertainment'.
 

The guarantee signifies that should a client not be satisfied with the service or performance related to a magic entertainment act, a portion or the entire performance fee will be refunded at management's discretion. The exact amount refunded is at management's discretion up 100% of the fee or the security deposit paid in advance of the show.
 

The refund can only take place and apply once a final sale price has been agreed to and a payment for the performance has been made by the client. The refund process must be started by the client and not Quicksilver Entertainment. If a refund request is not made within 72 hours after the completion of the show, no refund will be given. Refund requests can only be made after the completion of a performance.

Management also reserves the right to deny refund requests. Refund requests must be made for legitimate and substantial reasons. These include but are not limited to the performer missing the performance, showing up late, severely poor show quality, offensive material and comments, the performer violating the local and state laws during the performance, etc. Management will resort to refunds as a last resort to solve a client complaint.

Cancellation & Rescheduling Policy

Quicksilver operates on a strict 'Pay or Play' booking policy on all performances. Once a performance is confirmed, the client cannot cancel the contract or performance without monetary payment. A security deposit is expected in most cases 14 days in advance of a performance in the sum of 50% of the fee.

Should the client need to cancel a performance, they will be given 90 days to reschedule. The rescheduled date must be within 90 of the original agreed performance date. If a rescheduled date cannot be reached than the full remaining payment of 100% of the agreed performance fee must be paid. Full payment must be made on the day of the performance or within 90 days of the original performance. Interest at 8% per annum will be charged weekly for late payments beginning the day immediately following the completion of one or more performances.

Should the client simply request to reschedule date or time of a performance, the same policy will apply as in the case of an attempted cancellation.

Should Quicksilver not be able to provide the originally agreed performance or an equivalent, management will attempt to arrive at a compromise with the client.
 

For more information on Quicksilver's contract policy's please contact us at:

info@quicksilverentertainment.com
(403) 608-3492

-Management